Orders placed on business days before 12:30PM ET ship the same day. Orders placed after 12:30PM ET or on weekends/holidays will ship the following business day.

We ship all orders from our New York fulfillment center.

Expedited shipping options are also available.

There are no deliveries on weekends or federal holidays.

We'll send you an email with your order tracking number as soon as it becomes available.

As orders are immediatley sent to our fulfillment center for processing, we're unable to change orders after they've beed received.

Contact us immediately at info@theandibrand.com with the correct address.

We may be able to update your address if your order hasn't already shipped.

For orders over $75, we offer free UPS Ground shipping within the contiguous U.S.

Contiguous US

UPS Ground orders over $75 - FREE
UPS Ground - $9.95
UPS 2nd Day Air - $24.95 to $29.95
UPS Next Day Air Saver - $34.95 to $39.95

AK/HI

UPS 2nd Day Air - $24.95 to $34.95

Unfortunately, no. UPS are unable to deliver to PO Boxes.

We accept returns on unused products within 30 days of purchase for orders shipped within the US. However, if something went wrong upon arrival or initial use, please let us know at info@theandibrand.com.

To initiate a return or exchange, please click here and we'll send you a prepaid UPS return label. All you need is your order number and either the shipping zip code, phone number, or email address used at the time of purchase. If you don’t know your order number, you can locate this on your packing slip or in your order confirmation email.

US returns are subject to a $10 handling fee with the exception of store credit requests (issued as a eGift Card - you can keep for yourself or gift to a friend). If you are returning items from multiple orders, they must be shipped separately. We do not accept returns or exchanges on final sale items.

We offer gift returns and exchanges within 30 days of the original purchase date. Gift recipents can return items per our return policy for an exchange or store credit in the amount of the original purchase value.

We accept returns (in accordance with our return policy) on items not marked “Final Sale”. Items purchased at a discount of 40% or more are also Final Sale.

Due to the high demand and limited quantities of some products, you can complete an exchange by placing a new order for the item you would like, while simultaneously creating a return for the original item.

Once your return has been received, please allow 10 business days for return processing. Shipping and handling charges are non-refundable. Your refund will be issued to the original form of payment unless otherwise noted. Gift cards are refunded first if more than one method of payment was used. Credit card refunds may take up to 5 business days to be completed and appear on your bank statement.

We stand by the quality and durability of our ANDIs.

We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your ANDI eventually wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience. ANDI branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions identified below.

This warranty applies to all ANDIs purchased in the United States from theandibrand.com or an Authorized Retailer with proof of purchase. This warranty does not apply to any items purchased at a sample sale, either in-person or online. Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge. If an item is deemed not repairable, we will replace it at our discretion. If a direct replacement is not available, we may issue a store credit for the original purchase amount. If you do not want a replacement or store credit, you may also choose to have the item returned to you. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Items not covered under warranty may be returned to you.

Defects in materials, components, or workmanship are covered for the lifetime of the product. Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below).

The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Inevitably, well used (and well loved!) products will eventually wear out—fabrics will deteriorate, and colors will fade. Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.

We will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following:

(1) Fabric—if the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’;

(2) If a major component fails due to extended use (such as a handle or zipper) we may deem the product to have met its full life cycle.

Re-pouch Sets are made using recycled ANDIs, due to the nature of their upcycled materials they are not covered under this limited warranty.

Submit a claim via our warranty form here.