It's our hope that your ANDI will be a loved companion on your journeys for very long time. To original purchasers of ANDI products in the United States, we guarantee your item(s) to be free of workmanship and material defects. This Limited Warranty does not cover the natural breakdown of material and color from use over time or damages caused by normal wear and tear, accident, or improper care. This warranty does not cover our Re-Pouches (recycled pouches). At this time our Limited Warranty policy only applies to purchases made within the United States.Warranty is a Limited Warranty and is applicable only to original owners of ANDI products in the United States. Valid proof of purchase such as a receipt or gift receipt is required (if purchase was made on www.theandibrand.com we can locate your order). Warranty does not apply to items purchased through a sample sale or showroom sale (in person or online). ANDI reserves the right to update or change this warranty policy at any time, with or without notice (subject to applicable law). Limitations of damages: ANDI shall not be liable for any incidental, indirect, special, or consequential damages. This limited warranty policy is not a contract of any kind.
How do I submit a warranty claim? How long will it take to get my warranty request handled?
Submit your warranty request here. Please note that all fields are required in order to process a warranty request.
If you purchased your item from www.theandibrand.com, or if you registered your item at the time of purchase, please email firstname.lastname@example.org with a images of your issue and the email address that was used to purchase or register your item.
Please allow 72 hours (excluding weekends and holidays) for your warranty request to be reviewed. Our customer care team will contact you via email with next steps on repairing your item. A repair will take approximately 3-4 weeks (often much sooner). We'll email you a return tracking number once we have shipped your item back to you. If we determine upon receipt and inspection of your item that it is not repairable, we will offer a replacement at our discretion (or issue a store credit if that item is no longer available).
What is “normal wear and tear”?
Normal wear and tear is a part of any well-loved item's lifetime and is not covered under warranty. Here are some examples that are not covered: Rips, tears or fraying from misuse or improper care; color discoloration due to sun or general wear over time; reduction of water resistance from repeated laundering; general wear over time.
Taking good care of your ANDI items will add to their lifetime.
What are workmanship and material defects?
Material defects refers to zippers, hardware, fabrics, and any other components used in the construction of our products. Workmanship is specific to the seams and assembly of our products.
I have a question about my claim. Who do I contact?
Please email our customer care team at email@example.com