Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Our business hours are Monday through Friday from 9:00 am to 6:00 pm EST. Standard orders received during business hours are processed and shipped within 7 business days.
Christmas Holiday Order Processing
Last day to ship in time for Christmas: 12/19 New York City – 12/18 for US. These dates are given with the expectation that your order will arrive before December 25th, but they are not a guarantee. These order dates are an absolute last-minute estimate and we highly recommend that you please plan accordingly for potential timing or weather delays. The ANDI Brand does not guarantee a specific delivery date and is not responsible if your order does not arrive in time for Christmas.
If any product is out of stock, unavailable or if we are unable to fulfill your order we will contact you immediately to find out if you are interested in receiving your produce on back-order (generally 2 – 4 weeks to process and ship). If a back-order is not acceptable you may wish to terminate the sale, in which case we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any significant corrections or changes and ask for your approval before we complete your order.
ANDIs can be returned for a full refund within 15 days of the delivery date. We will only accept returns for items that have not been used, altered or washed. Upon receipt of returned goods, The Andi Brand reserves the right to deny refund if the merchandise does not meet return policy requirements. The customer is responsible for all shipping and handling charges for returned merchandise unless we have made a shipping error. Please track the return to confirm delivery at the ANDI brand office.
Please Send Your Returns To:
ATTN: ANDI RETURNS
5 Inez Drive
Bayshore, NY 11706
*Email email@example.com to notify us of any returns and please provide tracking number.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via FedEx or USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent, you will be responsible for any incurred charges by FedEx or USPS to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-646-504-7010. We will contact the shipper right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.
The Andi Brand reserves the right, at our discretion, to make changes to prices, policies and procedures. Please check this page periodically for changes.
Limitation of Liability
The Andi Brand does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. The Andi Brand will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, The Andi Brand is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, The Andi Brand is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Note: If you need further clarification about our Terms and Conditions or have general questions please call 646-504-7010 or email us at firstname.lastname@example.org.
Collection of Information
Theandibrand.com does not collect personal information without your knowledge during your visit to our Web sites. However, theandibrand.com does at times ask that you provide us with personal information while online. The type of information we collect typically corresponds directly with your request.
Any personal information you provide to us on our web site is stored in private files on our secure Web server and our internal systems. We collect information when you register or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a product book or product sample, or participate in a sweepstakes, contest, promotion or survey. This information may include, but is not limited to, name, email address, billing and shipping address, credit card information and phone number. If you create an account, you also have the option of providing your product preferences and demographic information.
How we use this information
Theandibrand.com collects only customer information that is required to fulfill an order and deliver it to your door. When you place an order on Theandibrand.com, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order and shipping confirmation emails.
Communicating with our customers
At various points on our site you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address either on the home page, when you place an order, or during checkout, you may automatically be added to our email list or be sent a confirmation email requesting permission for us to add you to our email list.
If for some reason you do not wish to receive The Andi Brand marketing emails, you may opt-out by clicking on the unsubscribe link found at the bottom of all The Andi Brand marketing emails. You can also send an email to us directly at unsubcribe@Theandibrand.com requesting that your name be removed from our contact list. If you opt-out of our marketing emails, you will continue to receive order and shipping confirmation emails as well as other emails relating to your order(s).
Links to other sites
To enhance your shopping experience, the Theandibrand.com sites may have links to other sites. These Web sites linked to us will have their own policies on privacy that you may wish to review. Theandibrand.com has no responsibility for these linked Web sites.
Your Theandibrand.com account
Personal information relating to you and your order history is only made available by entering the correct password that you create. After providing your password, you can edit or delete your information at any time through the ‘my account’ page.
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.
All private information is encrypted for your security. We also have a policy of prosecuting all Internet fraud to the fullest extent of the law, thereby deterring criminals from even thinking about attempting to steal and use credit card data online.
If you have any questions or concerns regarding any of our policies or terms, please feel free to contact us.
By Email: Please send all email inquiries to info@Theandibrand.com
By Phone: 646-504-7010