It is our hope that your ANDI will be a loved companion on your journeys for very long time. To original purchasers of ANDI products in the United States we guarantee your item to be free of workmanship and material defects. Our warranty does not cover the natural breakdown of material and color from use over time or damages caused by normal wear and tear, accident, or improper care. At this time our lifetime warranty policy only applies to purchases made within the United States, international repair requests will be handled on a case by case basis.
For more information about our warranty, please see our FAQ below or reach out to our Customer Care team at firstname.lastname@example.org.
Warranty is applicable only to original owners of ANDI products. Valid proof of purchase such as a receipt or gift receipt is required (if purchase was made on www.theandibrand.com we can locate your order). Warranty does not apply to items purchased through a sample sale or showroom sale (in showroom or online). ANDI reserves the right to update or change this warranty policy at any time, with or without notice (subject to applicable law). Limitations of damages: ANDI shall not be liable for any incidental, indirect, special, or consequential damages. This warranty policy is not a contract of any kind.
Please email our Customer Care team at email@example.com with the following information:
- Full name
- Email address
- Phone number
- Place of purchase
- Date of purchase
- Proof of purchase (receipt or gift receipt) if not purchased at www.theandibrand.com
- Clear photos:
- one photo of the full product
- close-up photos showing your issue
In order for us to process your warranty claim in a timely manner, please ensure all of the above information is included in your email. Incomplete claims cannot be processed.
Please allow 3-4 business days for your warranty request to be reviewed. Our customer care team will contact you via email with next steps on repairing your item. A repair will take approximately 3-4 weeks, we'll email you a return tracking number once we have shipped your item back to you. If our team determines upon receipt and inspection of your item that it is not repairable, we'll replace it (or issue a store credit if that item is no longer in stock). If you have an issue with your item within 12 months of purchase, we'll provide a complimentary return shipping label.
ANDI products are fully warranted, to the original owner, for the practical lifetime of the item. While we fully stand by our materials and workmanship, “normal wear and tear” is a part of any well-loved item's lifetime and is not covered under warranty. Here are some examples that are not covered:
- Small rips or tears from misuse or improper care
- Color discoloration due to sun or general wear over time
- Reduction of water resistance from repeated laundering or general wear over time
Taking good care of your ANDI items will add to their lifetime.
Material defects refers to zippers, hardware, fabrics, and any other components used in the construction of our products. Workmanship is specific to the seams and assembly of our products.
Please email our customer care team at firstname.lastname@example.org